Privacy Policy

Effective Date: 9th February 2026

1. WHO WE ARE

TY Vehicle Logistics is a vehicle transport and logistics company based in Newport, South Wales, United Kingdom. We specialize in the collection, transport, and delivery of vehicles across the UK and surrounding isles.

2. INFORMATION WE COLLECT

We collect and process the following types of personal information:

Contact Information

• Name and contact details (phone number, email address)
• Collection and delivery addresses
• WhatsApp messages and phone call communications

Vehicle Information

• Vehicle make, model, year, and registration details
• Vehicle condition and any special requirements
• Insurance and ownership verification details

Transaction Information

• Service requirements and booking details
• Payment information and invoicing details
• Service feedback and communications

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• Service Provision: To provide vehicle transport services, including scheduling, collection, transport, and delivery
• Communication: To communicate with you about your booking, provide updates, and respond to queries
• Business Operations: To manage our business operations, including invoicing, record keeping, and service improvement
• Legal Compliance: To comply with legal obligations, including insurance requirements and regulatory compliance
• Customer Service: To provide customer support and handle any issues or complaints

4. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we process your personal information based on:

• Contract Performance: Processing necessary for the performance of our vehicle transport services
• Legitimate Interest: For business operations, customer service, and service improvement
• Legal Obligation: To comply with legal and regulatory requirements
• Consent: Where you have given specific consent for marketing communications (if applicable)

5. DATA SHARING

We may share your personal information with:

• Service Providers: Insurance companies, professional drivers, and logistics partners involved in providing our services
• Legal Requirements: Authorities when required by law, regulation, or legal process
• Business Protection: To protect our rights, property, and safety, or that of others

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services and maintain our business relationship
• Comply with legal and regulatory requirements (typically 6-7 years for business records)
• Resolve disputes and enforce our agreements

After this period, we will securely delete or anonymize your information unless we are required by law to retain it longer.

7. YOUR RIGHTS

Under UK GDPR, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete information
• Right of Erasure: Request deletion of your personal information (subject to legal requirements)
• Right to Restrict Processing: Request limitation of how we process your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Access controls limiting who can access personal information
• Regular security assessments and updates
• Staff training on data protection requirements

9. COOKIES AND TRACKING

10. INTERNATIONAL TRANSFERS

We primarily operate within the UK. If we need to transfer your personal information outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the effective date and, where appropriate, providing direct notification.

12. CONTACT US

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

13. COMPLAINTS

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

ICO Website: ico.org.uk

ICO Helpline: 0303 123 1113